Refund & Cancellation Policy

1. Nature of the Service

Effective date: August 29, 2026. Fantelle sells access to digital content through prepaid, fixed-term subscriptions paid in cryptocurrency (USDT). Access is granted instantly upon blockchain confirmation of your payment, at which point the digital service is considered delivered and consumption begins. Because subscriptions never auto-renew, there is nothing to cancel: your access simply ends when the prepaid term expires, and you are never charged again unless you choose to make a new payment.

2. When a Refund Is Available

Refunds are issued only in these two cases:

Duplicate payment — you paid more than once for the same subscription term (for example, a wallet retry produced two confirmed transactions). The duplicate amount is refunded.
Access never granted — your payment was confirmed on the blockchain but the corresponding access was not activated, and support is unable to activate it retroactively.

3. What Is Not Refundable

Change of mind after access has been granted.
Partial or pro-rata refunds for unused time — a fixed term is sold as a whole.
Dissatisfaction with content, or the volume of new content a creator publishes during your term; a subscription grants access to the creator's existing library and whatever they post, with no guarantee of posting frequency.
Remaining time on accounts terminated for breach of the Terms of Service.
Payments sent to a wrong address, in a wrong currency or network, or below the required amount due to sender error or deducted network fees.

4. How to Request a Refund

Submit a request through the support form at /support/ (account required) or by email to [email protected] within 14 days of the payment. Your request must include the transaction hash (tx id) of each payment concerned; without it we cannot locate the payment. Please also state the subscription affected and describe the issue. We verify requests against the blockchain and our records and respond within 5 business days. Approved refunds are paid in USDT to the originating wallet address (or another address you confirm in writing); network fees for the refund transfer may be deducted from the refunded amount.

5. Chargebacks Do Not Apply

Cryptocurrency transactions are irreversible by design. There is no card issuer or bank in the payment flow, and therefore no chargeback or payment-dispute mechanism exists or applies. This Policy is the sole route for payment issues — if anything went wrong with a payment, contact support with the transaction hash and we will investigate.

6. Changes and Contact